Zales in Lynchburg, VA Closed now

Reviews about Zales

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  July 22, 2020, by Ashton Cagle
  Unfortunately this isn't a good review..the initial purchasing of my ring was awesome, as the purchasing of an engagement ring should be. But that's where it ends. In the year I've had my ring I've only worn it a few months at best. The worst thing to happen was they coated my ring in a silver plating which covered the OBVIOUS rose gold center. So as soon as I picked it up I was leaving it again. So I got it back today and well, the inside has huge chips and buff marks on it. I told my fiancee that im pretty much over it. The excitement of the perfect ring is gone for me. I really hate writing bad reviews like this but I feel like for a profession such as this it's important to get it right. And if not offer some compensation for large scale dissatisfaction
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  May 18, 2020, by Jonathan Deddens
  I will never do business with these people again, they will lie straight to your face just to make a sale. I purchased by fiancee's engagement ring from them and was told that it did not matter what size I bought to just bring it back and have it resized after I gave it to her. The reasoning was that if I got the size wrong then it would have to be resized twice which is bad for the ring. So the ring was to big and we took it in to get resized they told us it would take 4 - 6 weeks, after calling several times and being told that it was still being worked on I finally stopped in around 5 weeks and was told that the resize was rejected because they could not go down 4 sizes, I was not mad about that I was mad that they had this information for over 4 weeks and never called me or said anything when I called them. I was told that it was rejected weeks ago and they should have called me but they must have forgotten. We had to re-order her ring is a smaller size then have it resized down to the correct size. I should have known better but we purchased our wedding bands from these crooks and liars about two weeks ago. Same situation her ring size is a size 4 the band they had in store was a size 6, I specifically asked if that was going to be ok and the lady assured me that they would be able to resize it no problem. I get a call today that they were able to resize the band but the prongs on the band broke and a diamond or two fell out and that they are going to have to re-order the ring in a smaller size and then have it resized down to a 4, it is going to take 4-6 weeks and our wedding is in 30 days. Don't trust these people they will lie to you just to make a sale, they don't know what they are talking about and as soon as they get your money they throw you away like yesterdays garbage.