Kay Jewelers in Lynchburg, VA Open now

Reviews about Kay Jewelers

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  August 28, 2020, by Sarah Shannon Davis
  I wish I could give ZERO stars. I had a one or two good experiences here, but lately they have been HORRIBLE!! I had an issue with a bracelet they refused to help with, had to call corporate to get it taken care of (which they then accused corporate of doing the wrong thing). Then the next week, my ring had a crack at the bottom of it and I went to get it worked on. When turning it in, they asked me questions about what I do with it (how i work, what i do, do i sleep in it?) The lady then looked at me and told me- "i would hate to have to void your warranty because you wear your ring to sleep every night. None of our customer do that and we as employees always take our rings off every single night. " Are you kidding me?? Most women I know never take their rings off! And why are you trying to threaten your customer like that?? I was FURIOUS! I got my ring back and called corporate again. They said they could not void my warranty for something like that. So why are they telling their customers this? They said a district manager would reach out to me to discuss my experiences in the store. Well it took a few weeks and no one called back. I called to follow up . When the district manager did call me back. IT WAS THE STORE MANAGER FROM THE STORE I HAD FILED A COMPLAINT ABOUT--SHE HAD GOTTEN PROMOTED!! Are you kidding me?? You have the women who was a part of the complaint call me back and try to fix it? That is fine she was promoted, but Kays should have had someone else call me back. It would have been a biased conversation. We started the conversation before I knew who I was takling to. The conversation was already going in a sour direction as she told me I corporate was wrong going against her decision in store. I am so over this store!!! I will NEVER shop at Kays. My fiancee paid off his account. closed it. Went to Zales. Spent a couple thousand on rings, and never looked back.